1. Q : Are you a manufacturer or trader?
    A : We are a professional ODM OEM factory to manufacture CNC parts, internal ring gears, casting parts and injection molding parts.
And trader of customized metal and plastic parts. 

2. Q : Small order accept?
    A : Yes, we are pleased to do prototyping or a mass production for our friends all over the world.

3. Q : I can't find the parts I wanted on your website, can you make the parts from my drawing?
    A : Yes, of course. We are a manufactory to offer OEM services.

4. Q : How long will it takes for me to get my quotes?
    A : We can quote a parts to you in 24 hours usually when it is not a complex one. 

5. Q :How can I feel safe to do business with your company?
    A : We wrote all contacted information in public on our website, you can find us by many ways. And PayPal payment for the first time, it is OK for us.

6. Q : Where is your main sales market? Do you have any other customers in my country?
    A : Our main market are China, Europe and North America. We have more than 200 cooperated business partners until 2020. I wish that we can work together as the good partner in the coming days.

7. Q : What is the type of material you can use for the parts manufacturing?
    A : All metals and rubbers are welcomed from your design, Such as aluminum, brass, bronze, stainless steel, carbon steel, alloy steel, zinc alloy and other non-metal as rubbers, peek, nylon, POM ect.

 

8. Q : What is your lead time?
    A : Normally, for samples without tooling, 3-5workdays for prototyping. If tooling first, 15-20 workdays to make it and samples. For your mass order, 10-20workdays according to the qty and specification in your order.

9.  Q : How long can i get the sample?
    A : Depends on your specific items,within 3-7 days is required usually.

10. Q: What's kinds of information you need for quote?
     A : We would like to receive pdf, stp, step and igs files. if not, you should send us a sample.

 

11. Q: what's the payment terms?
     A : We accept 50% as payment deposit, when we finished the production, we take photoes for your checking and you then pay the balance.
For small amount, we accept Paypal, Paypal commission will be added to the order. For big amount, T/T is preferred

12. Q: How can I know what is progress of my order during production?
     A : We keep regular updated during production by sending you pics and videos.

13. Q: What shall we do if we do not have drawings?
    A : Please send your samples to us, then we will make a analysis of it. And send you a drawing before production. Or send us pictures or drafts with dimensions(tolorances required),CAD or 3D file will be made for you if placed order.

14. Q : Can we get a samples before mass production?
     A : Absolutely. We pleased to prototyping at first, because it is good for you and us.

15. Q: Will my drawings be safe after sending to you?
    A : Yes, we would like to sign NDA with you to keep your drawing safe.

 

16. Q: What kind of surface treatment are available?

A: We provide various surface treatment with your demand, such as anodizing, sand blasting, black oxide, zinc plating, polishing, nickel plating, chrome plating, e-coating, dacromet,electrolysis ect.

 

17. Q: What do you do for quality control of my order?

A: Raw material inspection → Semi-finished products inspection before surface treatment → Finished product inspection before packing. Inspection report available to you.

 

18. Q: How to do if I receive the unsatisfied parts?
    A: We make the part according to you requests and drawings confirmed and drawing before production. If anything we had done wrong, we remake for you free of charge.